TERMS AND CONDITIONS

PRICES

Prices are in Euro and include VAT. Cost of delivery will be added at the time of payment. Delivery charges will vary according to the country of destination. Eventual custom or import duty charges and taxes levied by your country will not be included (Extra CEE countries).

PAYMENTS

UNASERA.COM uses the Paypal payment platform, protocol SSL3, 128 bit. The protocol SSL3 is issued, certified and guaranteed by Verisign.

Payments can be made using all major credit cards or by bank transfer. Credit card details are handled exclusively by Paypal and are not passed on to UNASERA.COM.

You don’t have to be a registered Paypal customer to use the payment platform. The process of paying using Paypal is similar to that used to make most other on line purchases with a credit or debit card. The only difference being that, at the end of the payment process, you will be given the option to become a Paypal member, in order to make subsequent transactions more rapid.

 

DELIVERY TIME

UNA SERA shoes are made within 8 weeks from receipt of the purchase order and relative payment. Shoes will then be sent to the customer. Delivery time depends on the destination country.

RETURNS AND CANCELLATION POLICY

Please note that we cannot accept any products that are returned without our prior approval. If you wish to return your order, write an email to mto@unasera.com and put “Goods Return” in the subject line. Explain which item you want to return and why.

DELIVERY WORLDWIDE

Delivery costs must be paid by the customer. Delivery costs vary based on country, weight and order value.

UNA SERA products are shipped worldwide using Express couriers. Customer will be supplied with a tracking code so that she/he can follow the order’s progress to its destination. When you place your order please ensure you leave the correct shipping address and contact information (phone number / email).

DELIVERY TIME

UNA SERA shoes are made within 5/6 weeks from receipt of the purchase order and relative payment. Shoes will then be sent to the customer. Delivery time depends on the destination country.

Please note:

  • Order cut-off times are provided as guidelines only and do not take into account possible delays caused by address or payment verification;
  • We are unable to redirect orders once you order has been placed.